Supports Program

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According to the Centers for Medicare & Medicaid Services (CMS), care management services must be “conflict-free. ESC ensures effective and ethical management by: 

• ESC only provides Support Coordination Services.
• ESC does not have any affiliates and/or subsidiaries or any financial interest in any other agencies.
• ESC Support Coordinators cannot be financially responsible for a participant.
• ESC Support Coordinators cannot be employed by any entity that is a provider of a person’s personal care services or any other direct services under the Community Care Program or Supports Program.
• ESC Staff cannot make financial or health decisions on the participant’s behalf; or hold a financial interest/relationship in any entity that is paid to provide care for the beneficiary.
• ESC will not share a participant’s information with another SCA for marketing or referral of services, even with the individual’s consent.